Steve Lyon

Overview & Strengths

Steve Lyon is a dynamic and results-driven senior executive with global leadership experience in Banking, Payments, and Financial Services. With an extensive background in Risk Management , Operations, Fraud, Financial Crimes, Fusion Centres, Customer Experience, and Contact Centers, Steve has consistently delivered impactful business outcomes throughout his career.

Steve is an expert in Talent Management, with a proven ability to mentor, coach, and develop high-performing teams, implement robust performance delivery models, and design succession plans. He excels in crafting and sustaining effective risk strategies, leveraging advanced data analytics, machine learning, and AI to inform strategic decisions.

A visionary leader, Steve has successfully led teams of over 1,000 employees, fostering exceptional engagement and achieving world-class customer experiences. He has played a pivotal role in influencing change at the C-suite, regulatory, and industry levels, while serving on key Bank Operating Committees. His career highlights include the development and execution of an industry-leading Fusion Centre, driving revenue growth, reducing losses and expenses, delivering world class Customer experience and managing multi-billion-dollar credit portfolios.

Steve’s leadership is marked by his ability to transform challenges into opportunities, optimize financial performance, and inspire teams to deliver sustainable success.

Coaching Philosophy

It’s all about you! There are as many ways as a coach that I can help you achieve your dreams and goals. New role? That promotion? Closing the competency gap that is holding you back? Pivot to a new industry? It all depends on what you need. Ultimately as your coach, I can help you move forward faster and achieve the results you are looking for. Statistically, you are 95% more likely to achieve your goals with the help of a coach.